Privacy Policy

We are committed to protecting your personal information and being transparent about how it’s used. This page outlines what data we collect, how we use it, and the steps we take to keep your information safe.

Effective Date: March 13, 2026

At RC Flooring and Granite (the "Company"), we value the trust you place in our family-owned business. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (Rcflooringtx.com) or book our flooring and installation services.

1. Information We Collect

We collect information that helps us provide high-quality workmanship and efficient installation services. This includes:

  • Contact Information: Name, email address, phone number, and physical address provided via our contact forms, onboarding process, or during in-person estimates.
  • Project Details: Measurements, flooring type preferences (carpet, hardwood, LVT, or laminate), and service requirements (e.g., furniture moving or old carpet disposal).
  • Payment Information: Details required to process payments via cash on delivery, credit cards, or financing applications.
  • Usage Data: Information about how you use our website, including IP addresses and cookies to improve your browsing experience.

2. How We Use Your Information

We use your data to:

  • Respond to inquiries and schedule in-person estimates or mobile showroom visits.
  • Process contracts and manage your installation (including next-day installation scheduling).
  • Facilitate financing through our third-party provider, Hearth, if you choose to apply for payment plans.
  • Coordinate with suppliers (e.g., Shaw, Mohawk, and Dreamweaver) to fulfill special orders.
  • Manage warranties, including coordinating with third-party inspectors if an installation fault is reported.

3. Sharing Your Information

We do not sell your personal information. We only share your data with:

  • Internal Staff: Family members and team members necessary to execute your flooring project.
  • Financing Partners: If you apply for financing, your data is shared with Hearth to process your credit application.
  • Third-Party Inspectors: Only in the event of a warranty claim to assess installation issues fairly.
  • Legal Requirements: If required by law or to protect the safety and rights of RC Flooring and Granite.

4. Data Retention & Security

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, manage your 18-month installation warranty, or as required for tax and legal records. We implement standard security measures to protect your data from unauthorized access.

5. Your Rights & Choices

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections or deletion of your information (subject to contractual and warranty obligations).
  • Opt-out of any future marketing communications.

6. Third-Party Links

Our website contains links to our social media pages (Facebook, Instagram) and our financing partner (Hearth). Please note that these platforms have their own privacy policies, and we are not responsible for their data practices.

7. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact us:

RC Flooring and Granite

  • Address: 3031 Quebec Street, Suite 120, Dallas, TX 75247
  • Email: serviceflooring1@gmail.com
  • Phone: 469-984-1418